Terms & Conditions

17:00, Saturday 21st February 2026

Clinic Terms & Conditions

General Information

• All patients must provide accurate contact details, including full name, address, telephone number and email address to secure an appointment.
• All patients are required to complete a medical history and consent documentation prior to treatment. It is the patient’s responsibility to ensure all information provided is accurate, complete and up to date.
• Failure to disclose relevant medical information may result in treatment refusal or complications for which the clinic accepts no responsibility.
• All patient information is treated as confidential and stored securely in accordance with UK Data Protection legislation and GDPR.
• Patient information will not be shared with third parties without consent unless legally required or necessary for medical safety.
• Patients may unsubscribe from marketing communications at any time.

Consultations

• All new patients must attend an in-person consultation and assessment prior to treatment unless otherwise agreed by the clinic.
• A consultation does not guarantee treatment. Suitability is determined solely by the practitioner following assessment.
• The practitioner reserves the right to decline or postpone treatment where it is deemed unsafe, inappropriate or not in the patient’s best interest.
• Consultation fees are non-refundable and non-transferable.

Appointments & Deposits

• All appointments require a deposit to secure the booking.
• All deposits are strictly non-refundable in all circumstances.
• Deposits are redeemable against treatment costs only when the appointment is attended.
• Deposits are forfeited if:
  • an appointment is cancelled,
  • rescheduled,
  • missed,
  • or attended late, resulting in inability to complete treatment.

Rescheduling

• Appointments may be moved once with a minimum of 72 hours’ notice.
• Changes made with less than 72 hours’ notice will require a new deposit.

Late Arrivals or Missed Appointments

• Patients arriving late may have treatment shortened or cancelled.
• Late attendance may result in loss of deposit and full treatment charge where clinic time has been reserved.
• Appointment reminders are provided as a courtesy only. Failure to receive a reminder does not alter the cancellation policy.

Illness

• Patients must not attend appointments if unwell, including cold sores, infections, flu-like symptoms or contagious conditions.
• Treatment suitability remains at the practitioner's discretion.

Treatment Suitability & Practitioner Discretion

• All treatments are subject to medical assessment and practitioner approval.
• The clinic reserves the right to:
  • refuse treatment,
  • modify treatment plans,
  • postpone treatment,
  • discontinue treatment at any stage for safety reasons.
• Where treatment is declined on the day due to medical or safety concerns, consultation fees and deposits remain non-refundable.
• Certain treatments require patch testing where applicable.

Children & Clinic Environment

• Only treatments specifically approved for patients under 18 may be performed, with written parental or guardian consent.
• Children must not accompany patients into treatment rooms.
• The clinic environment must remain safe and clinical; therefore, children should not attend appointments unless able to remain unsupervised in reception.

Payments

• Full payment is required at the time of treatment unless agreed otherwise in advance.
• Some treatments require full prepayment before appointment confirmation.
• Accepted payment methods are determined by the clinic.
• Discounted treatments, including offers, model appointments, academy appointments etc. are non-refundable in all circumstances.

Finance

• The clinic may offer finance options where applicable.
• All finance agreements are subject to a 5% administration fee, payable to the clinic.
• Finance approval is subject to third-party lender criteria and is not guaranteed.
• Administration fees are non-refundable.

Gift Vouchers

• Vouchers are non-refundable, non-exchangeable and must be used before the expiry date.
• Expired vouchers will not be honoured under any circumstances.

Results & Expectations

• Aesthetic and medical treatments involve individual biological variation.
• Results cannot be guaranteed.
• Treatment outcomes depend on multiple factors including lifestyle, medical history, healing response and adherence to aftercare advice.
• Dissatisfaction with aesthetic outcome does not constitute grounds for refund.

Reviews & Aftercare

• Post-treatment reviews (where offered) are provided as a professional courtesy.
• Botulinum toxin review appointments must take place within 2 weeks of treatment.
• Adjustments or top-ups requested outside this period will be chargeable.
• Patients must follow all aftercare instructions provided. The clinic cannot accept responsibility for complications arising from failure to follow advice.

Refund Policy

All treatments, services, deposits, courses, packages and products are non-refundable.

Fees charged cover:

• consultation and clinical assessment,
• practitioner time and expertise,
• treatment delivery,
• products used,
• clinical environment,
• aftercare support.

Refunds will not be provided where:

• results differ from expectations,
• treatment courses remain partially unused,
• personal circumstances change.

Nothing within these terms affects statutory consumer rights.

Adverse Events & Complications

While treatments are performed to the highest clinical standards, risks and complications are inherent in medical and aesthetic procedures.

Patients agree to:

• promptly contact the clinic regarding concerns,
• attend review appointments when advised,
• follow emergency aftercare instructions where applicable.

The clinic cannot accept responsibility for complications treated elsewhere without prior consultation.

Complaints Procedure

If you have concerns, please notify the clinic as soon as possible so we can resolve the matter promptly. An appointment will be arranged for assessment where appropriate. A copy of the Complaints Policy is available upon request. Where resolution cannot be achieved internally, the clinic may refer the matter to an independent Alternative Dispute Resolution (ADR) service.

Photography & Publicity

Clinical photographs and videos may be taken for:

• medical records,
• treatment monitoring,
• education,
• marketing and promotional purposes.

By accepting clinic terms, patients consent to photography unless written withdrawal of consent is provided.

• Images remain the property of the clinic.
• Patients waive rights to royalties or compensation.
• Consent may be withdrawn for future marketing use at any time in writing.

Amendments

The clinic reserves the right to update Terms & Conditions at any time. The most current version will always apply and be available upon request or on our website.