Terms & Conditions

17:17, Friday 19th January 2024

Clinic Terms and Conditions

 

Information

 

New Patient – Telephone/Video Consultation

Whilst telephone/video consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone or video call discussion, require a diary appointment of 30 minutes. Patients must call the clinic at the time agreed. A non-refundable charge of (£50) is made, payable in advance.

 

Appointments

 

Children

We do not treat individuals under the age of 18. Please do not bring children to the clinic unless they are old enough to be left unsupervised. Children are not able to accompany you in the treatment rooms.
 

Payment

 

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

All products, treatments and services are non-refundable and non-returnable.

 

Complaints

If you have a complaint please advise us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request. If we are unable to resolve your complaint to your satisfaction, we will undertake to refer you to an Independent, approved Alternative Dispute Resolution (ADR) Service and agree to co-operate and comply with any recommendations. For more information about ADR , please visit http://www.tradingstandards.uk/advice/AlternativeDisputeResolution.cfm.

 

Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, written or via email.

 

Publicity Materials

Clinical photographs and videos may be taken of you and your treatment and used for educational and marketing purposes. Upon consenting to the clinic terms and conditions you consent to the unrestricted use of these photos and videos, and waive your rights to any royalties, fees and to inspect the finished production.